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Our Approach

Our Approach

Progress’s approach to the Credit Union market has always been to build a System and Service that is in tune with the needs of our Credit Union customers. The Progress User Group, CUDS (Credit Union Development Society) is key to our business and we meet with the CUDS executive every two months to discuss product development, new requirements, new users and analysis of the two months support service.

With CUDS, we have successfully completed a number of independent certifications such as:

2013 - Grant Thornton Review of Progress Banking
2013 - FMB Accountants - Financial Audit of Progress Systems
2014 - Grant Thornton Review of Progress Internal Calculations and Regulatory Return
2015 - Espion’s Independent Penetration and Vulnerabilities Testing of Progress Internet Banking

These independent audits have been requested by our User Group and have been fully supported by Progress.  We will continue to work with CUDS to build the most functional and most compliant System available in the market today.

One of Progress’s key development paths is Mobile Accessibility and 2015 will see Progress release some very exciting new Mobile Accessibility technology which will help our customers to grow their business efficiently. These features are not currently available in the marketplace and will help Progress to continue to grow our User Base in both Ireland and the UK.

Another key element of Progress is to continue to improve our Support Service and already in 2015, we have already added two new members to the support team.

With our user base increasing, the range of services to our users widening and the regulatory requirements of the System changing, we will continue to add new staff members and continue with our in-house training schedule for all Progress personnel.

Our Team

Total Staff: 30 employees

Progress is dedicated to Credit Unions and this reflected in our current staff structure:


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  • Tel: 1890 800 010
    0845 026 5002 (From the UK)
  • Fax: 1890 800 011
    0845 026 7565 (From the UK)
  • Address: 12C Joyce Way, Park West Business Park, Dublin 12 :: See the map ::
  • Email: websupport@progress.ie